Purpose:		To teach the participants how to recognize challenging personalities and undesired behavior and successfully interact with them through the processes of Conflict Resolution. To present and communicate the facts and behaviors in a manner that encourages change and leads to successful working relationships.
Duration:		1 Full Training Day or 2 Days of Four hours each
Overview:		An interactive session designed to discuss and develop the key processes that lead to recognizing the negative impact of the behaviors of the difficult employee and the implementation of effective steps in reducing and eliminating those behaviors. The workshop will present real life situations and case studies as well as promote discussions and assign role play of various scenarios that include difficult employee and challenging personalities..
Audience:		Any organizational employee, organizational group, or project team
Delivery:		Consultant Led
Materials:		Participants will receive a workbook “People Skills and Conflict Resolution” that includes the course content as well as a course evaluation form
Key Outcomes:		A fully developed training course which includes process and guidelines for understanding and successfully managing the challenging personality of the difficult employee and includes the following key points: Identifying undesired behavior Communicating unwanted behaviors Why difficult people behave the way they do Dealing with each negative behavior Conflict resolution skills Listening Skills